Your Responsibilities
In this role, you’ll be responsible for further developing our customer onboarding process in Business Banking: You’ll analyze existing processes, identify opportunities for optimization, and work with your team to develop measures that will sustainably improve the user experience and customer satisfaction.
You’ll use customer feedback, user data, and business objectives to understand requirements, define specific product requirements, prioritize features, and guide their implementation—from concept to launch—in collaboration with interdisciplinary teams.
Together with customer journey experts, product owners, UX/UI designers, developers, and marketing professionals, you’ll design solutions that delight our customers.
Through testing, analysis, and targeted optimizations, you’ll ensure that our customer onboarding process functions reliably and meets our high quality standards.
You’ll keep an eye on regulatory requirements, internal standards, and customer-specific needs, as well as current market and competitive trends.
As a liaison between different departments, you’ll work closely with national and international stakeholders and bring diverse perspectives to product development.
Even after our features are launched, you’ll stay on top of things and take responsibility for their success and further development: You’ll ensure that features and services remain up to date, identify further potential, and drive the continuous improvement of our customer onboarding process.
Your Profile
Do you enjoy working at the intersection of customer experience, business, and technology, distilling complex topics down to their essence, and bringing new ideas to life? We’ll give you the freedom to leverage your strengths, help shape decisions, and take on responsibility. Whether you already have experience in customer journey management or want to further develop your expertise—what matters most is your curiosity, your drive to make a difference, and your motivation to actively improve our customer experiences. Apply—a resume is all you need—and help shape the optimal onboarding experience for our customers in the “Business Banking” division!
Degree in Business Administration or Business Informatics and experience in the banking sector
Practical experience as a Product Manager or in a similar role, ideally in the area of customer onboarding—preferably with several years of experience
Expertise and a deep understanding of the customer journey and requirements in business banking—applications from career starters are also welcome
Solid expertise in designing customer journeys in business banking
Experience in defining business requirements and implementing them (e.g., business processes within a bank and the underlying technologies/infrastructures)
Excellent communication and presentation skills to convey complex ideas clearly and comprehensibly
Team spirit, holistic thinking, and the ability to grasp concepts quickly
A systematic and independent approach to work
Ability to think beyond one’s own perspective and develop sustainable solutions
Very good German and English
Benefits
Company pension plan, capital-forming benefits, free Deutschlandticket & bike leasing, company cafeteria
Hybrid work model: In addition to working in the office, you can also work remotely—subject to company, legal, and regulatory requirements.
Flexible work schedules, sabbaticals, subsidies for long-term care and childcare costs
Dedicated budgets for personal development and health, plus a personal equipment budget for your mobile workspace