Your Responsibilities
Do you want to understand what truly motivates customers, what inspires them, and how their banking experiences can be improved throughout their customer journeys? Do you combine many years of in-depth experience in market and customer research with strong analytical skills? And do you translate data into clear recommendations for strategic decisions regarding our target groups, products, and services? Then you’ve come to the right place! As a Senior Researcher (f/m/d), you’ll be responsible for challenging national and international research projects—from defining the research question to delivering presentations to management. You’ll combine quantitative and qualitative methods, conduct market, product, and target audience analyses, and link research findings with internal insights. In this way, you’ll provide relevant input as the basis for management decisions and the further development of our products.
Your Responsibilities
You’ll translate complex research questions from our internal stakeholders into modern, targeted research approaches and provide consulting services ranging from departmental teams to senior management.
You design and oversee projects focused on quantitative research from start to finish: from research design, questionnaires, and project plans to analysis, reporting, and management presentations.
You analyze complex quantitative datasets and present the results in a clear, understandable, and decision-relevant manner.
You derive relevant insights as well as strategic and operational recommendations from the results and present them clearly, persuasively, and in a manner tailored to the audience.
You also lead larger national and international projects in terms of content and methodology, ensuring that objectives are met and that quality, timelines, and budgets are maintained.
You combine research insights with internal data to develop a holistic picture of our customers’ needs, behaviors, and experiences.
You manage research agencies and other service providers, coordinate internal interfaces, and ensure close, reliable collaboration with all stakeholders.
You are well-versed in the future of research and drive innovation in new data sources, tools, and analytical approaches.
Your Profile
A college degree, ideally in (business) psychology, economics, social sciences, or a comparable field
Extensive professional experience in applied market research, customer research, or empirical social research, ideally at a market research firm, an agency, or in a consulting setting
Extensive experience in quantitative research; practical experience managing external research partners
Proven expertise in designing experimental study designs, analyzing and processing complex datasets, and confidently applying and interpreting common statistical methods (univariate/multivariate)
Proven experience with relevant research and analysis software, particularly Qualtrics or R
Strong project management and consulting skills, as well as the ability to work independently with a high commitment to quality
Analytical and conceptual strength, along with the ability to translate complex issues into compelling recommendations and presentations
Communication and consulting skills, team spirit, assertiveness, organizational talent, and a strong hands-on mindset
Strong customer and service orientation, initiative, a willingness to learn, and a passion for interdisciplinary and international collaboration
Knowledge of banking and finance, as well as customer experience or customer analytics, is a plus
Native-level German proficiency; very good written and spoken English skills
Benefits
Company pension plan, capital-forming benefits, free Deutschlandticket & bike leasing, company cafeteria
Hybrid work model: In addition to working in the office, you can also work remotely—within the framework of company, legal, and regulatory requirements.
Flexible work schedules, sabbaticals, subsidies for long-term care and childcare costs
Dedicated budgets for personal development and health, plus a personal equipment budget for your mobile workspace