Customer Service Representative - Focus on Checkout (m/f/d)
Job Details:
Location: Sindelfingen
Company: Media Markt Sindelfingen
Department: Store - Cashier / Information / Service
Hours: To be agreed upon
Responsibilities
- You’ll advise our customers and handle customer inquiries regarding online pickup, product returns, exchanges, repairs, and checkout—with passion, a customer-first mindset, and expertise
- You’ll handle administrative tasks related to the sales process, financing, purchase on account, etc.
- You’ll market our products on various online platforms
- You’ll liaise with internal and external partners or product suppliers on all processes related to repairs
- You actively assist with customer events
- You maintain a positive and proactive attitude toward customers and offer simple, efficient solutions to customer complaints
- You adhere to and implement established national standard guidelines, processes, and codes of conduct
Profile
- You have successfully completed a service-oriented vocational training program (ideally in hospitality & retail or the events industry)
- You have knowledge of and an interest in products and trends in the consumer electronics industry
- You have a strong customer- and service-oriented mindset
- You are a strong communicator, effective at getting things done, and solution-oriented
- You are a team player and enjoy working toward shared success
- You are willing to support the team in the afternoons, evenings, and on Saturdays
Benefits
- Competitive salary based on collective bargaining agreements
- Employee discounts & fitness partnerships
- Tailored training and professional development
- 30 days of vacation & subsidized retirement plan
- Christmas & vacation bonuses, smartphone
About Us
MediaMarktSaturn Germany is the number one in “Experience Electronics” with its MediaMarkt and SATURN brands. This describes the range of services we offer our customers—a customer experience and personalized advice in-store and right in their neighborhood. As a successful omnichannel retailer, we closely integrate our brick-and-mortar stores with our online shops and mobile shopping apps.
That’s why we’re looking for new colleagues for our stores who are passionate about truly great technology—colleagues who want to help shape the customer experience in our stores.
The best solutions emerge when different perspectives come together. Diversity is the key to achieving our vision of becoming an “Experience Champion.” We value diversity and promote equal opportunity and inclusion—join our team!
HR Contact
Jessica Schauties
Ready? We look forward to receiving your application!