Market Communications Manager (m/f/d)

Our goal is to digitize every meter installed anywhere—no ifs, ands, or buts. Whether we achieve this goal through the traditional use of smart meter gateways or by exploring entirely new technical avenues, thinking creatively—and even innovating—depends on the needs and requirements of our customers. And we understand those needs better than almost any other competitive metering operator.
Join a team of experts who are passionate about metering operations, smart metering, and data transmission. Our expertise helps shape an advanced, digitized metering system that benefits the climate, nature, and people—especially our customers and their end customers.
We’re working not only toward a smart future, but also a diverse one. That is why we value and support all our employees equally—regardless of their nationality, ethnic or social background, gender, age, sexual orientation, or religion. We are committed to this principle—in our daily work and through our signing of the Diversity Charter.
Even though we sometimes use dual forms or gender-neutral language in our corporate communications, it goes without saying that all genders are warmly welcome and included.

Market Communication: You will manage market communication processes in a timely and high-quality manner in accordance with WiM, GPKE, and other energy industry guidelines.
Data Management: You are responsible for managing customer switches, managing energy data, and overseeing remote meter reading, including resolving discrepancies and handling error cases.
Billing: You prepare, review, and reconcile billing statements with distribution system operators and provide support for billing-related inquiries.
Contract Management: You maintain and update framework agreements with metering point operators and ensure they remain technically up-to-date.
Process Optimization: You handle inquiries and complaints from market partners, support quality assurance measures, and contribute to system and process changes.

Professional Skills
You have completed vocational training in business administration or the energy sector, or hold a comparable qualification.
Ideally, you have knowledge of energy market processes, particularly WiM, GPKE, and MaKo.
You have a solid understanding of metering, grid operations, energy accounting, and market roles in the energy sector.
Expertise
You work in a structured, meticulous, and responsible manner—even when dealing with time-sensitive tasks.
Motivation & Team Spirit
You stand out for your strong communication skills, team spirit, and proficiency with MS Office, as well as—ideally—energy industry IT systems.

Company and team events, as well as regular social days for employees.
A subsidy for the Deutschlandticket and numerous corporate benefits.
Membership in the Urban Sports Club or EGYM Wellpass, and discounted massages.
Seminars and continuing education, both internally through our own learning platform and externally.
Our structured work hours and a variety of contract models offer you plenty of flexibility in your day-to-day work. You can generally expect a permanent contract with 30 days of vacation, as well as the opportunity to work remotely and flexibly.
Your well-being is important to us. That’s why we offer discounted fitness options through a membership with Urban Sports Club. But since a healthy body goes hand in hand with a healthy mind, we also provide counseling on mental health, caring for family members, and childcare.
To help you get to work comfortably and in an eco-friendly way, we provide a subsidy for the Deutschlandticket. If you’d rather commute by bike, you can do that too: With JobRad, you can lease your dream bike at great rates.
We want you to feel at home with us right from the start. To that end, we’ve prepared a comprehensive onboarding program to get you ready for the job. Of course, we ensure you always stay up to date with the latest knowledge through regular training—for example, on our custom-designed learning platform—as well as workshops and other opportunities.